Support

Need help with MeritForge? Send us the details and we will help you sort it out. The more context you include, the faster we can understand what happened.

Contact

Email support

Write to support@meritforge.io for product support, workspace issues, billing questions, and admin help.

Useful context

When reporting an issue

  • Your company or workspace name
  • The email address you use with MeritForge
  • Your browser, operating system, and approximate time of the issue

  • The page or action involved, such as Sparks, medals, approvals, imports, rewards, Slack, Microsoft Teams, Jira, or analytics

  • What you expected to happen and what actually happened
  • Screenshots or screen recordings, if they help explain the issue

Admins

For workspace configuration

If the question is about organization setup, CSV/XLS imports, roles, Spark allowances, approvals, values, integrations, or reward controls, include the relevant workspace area and whether the issue affects one person, one team, or the whole organization.

Guides

Set up Microsoft Teams

Installing MeritForge in Microsoft Teams, connecting your tenant, and fixing common issues: read the Microsoft Teams setup guide. You can send it to whoever manages Teams in your company.

Guides

Set up Jira

Installing MeritForge for Jira, connecting your Jira site, and where people send Sparks from in a Jira issue: read the Jira setup guide. You can send it to your Jira site admin.

Guides

AI assistants

What ChatGPT, Claude, and Gemini can and can’t see, and how admins control it: read what MeritForge shares with AI assistants. You can send it to your security reviewer.

Privacy

Share only what is needed

Please avoid sending sensitive employee data, reward codes, private recognition details, or full import files unless we specifically ask for them. Redacted screenshots and sample rows are usually enough to start investigating.